Welcome to New Hope Community Services
New Hope provides comprehensive, individualized treatment that meets the complex mental and behavioral health needs of every patient. Our mission is to provide behavioral well-care services that patients recommend to families, friends, and co-workers. We realize this mission through our commitment to our community and the principles we instill in both our business and our employees. Come, begin your journey with us for a better tomorrow filled with “new hope.”
We are committed to forming relationships of fairness and trust with our patients, physicians, employees, and those that utilize our services. We will conduct our business and ourselves to the highest ethical standards.
We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely on us are fellow human beings, and they will always receive respectful and dignified treatment from all our people.
We will invest in the development of new and better ways in which to deliver our services to you.
To learn more about our facility and treatment programs or to schedule a confidential needs assessment, call New Hope Community Services at (606) 584-7055.
Why Choose New Hope?
Our staff strives to create a solid foundation for long-term well-being and success outside of our programs. We emphasize evidenced-based treatments and therapies, such as Cognitive Behavioral Therapy and Holistic Approaches to care. To be a part of New Hope, staff just do not “come to work” – we are personally invested in making a positive difference in the lives of our patients and families by understanding their individual needs. Patients require and DESERVE our compassion, empathy, and commitment to their treatment. We are here to change, to heal, and to save lives.
Service Excellence
We provide timely, professional, effective, and efficient service to all our patient groups.
Ethical and Fair Treatment of All
We are committed to forming relationships of fairness and trust with our patients, physicians, employees, and our community. We will conduct our business according to the highest ethical standards.
Teamwork
We will work together to provide ever-improving patient care. Our approach to work will supersede traditional behavioral health organizations and create a true patient focus. People at all levels of the organization will participate in decision making and process improvement.
Continuous Staff Improvement
We will identify the key needs of our patients, assess how well we meet those needs, continuously improve our services, and measure our progress.
Compassion
We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely on us are fellow human beings, and they will always receive respectful and dignified treatment from all of our staff.
Staff Development
The professionalism and drive of our employees are the most important factors in the quality of service provided by New Hope. We hire the most talented people and increase their skills through training and experience and provide opportunities for personal and professional growth within the company. Our staff is highly trained and proficient in the chosen fields of study and continuously participate in progressive skill development.
Insurance Accepted
Commercial
Insurance
Anthem BC/BS
Aetna
Behavioral Health Systems
Cigna
First Health
Humana
Humana Military
MHN
Optum
Paramount
United HealthCare
TriCare North
Medicaid/Medicare
Insurance
Aetna Medicaid
Anthem Medicaid
CareSource of OH/KY
Humana CareSource
KY Medicare
KY Spirit
Molina
Passport
Wellcare
Out-Of-Pocket / Sliding Fee
Application Only
Also Accept EAPs
Anthem BC/BS
New Directions
ComPsych
Megellan
Sheakly
Shepell
MISSION STATEMENT
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NEW HOPE is a Limited Liability C-Corporation that is committed to expanding the provisions and creation of innovative evidence-based health services that promote community well-being and culturally diversified programs that will reduce the health inequities within the chronically untreated, under-served populations of the Appalachian communities of Kentucky and Ohio.
VISION
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NEW HOPE envisions itself to be a valued community partner promoting health and quality of life for our community.
Frequently Asked Questions
Most often questions can be answered with simply a phone call – please call (606) 584-7055
How long does it take to get in for an appointment?
Depending on the clinician you are to see, we can usually get you in within a week or two. Sometimes, with cancellations, you may only wait a day or two if you are willing to fill a slot quickly.
How long does an intake take?
We are very thorough with our intakes – it will typically take 1.5 to 2 hours to complete.
Do you prescribe or maintain medications already prescribed?
Yes, we do. We need the previous prescription and the previous prescriber’s name and most medications we can prescribe. However, we do NOT prescribe narcotics. We practice the social model at New Hope.